Canon 1000d – busy message on the display

Official Canon announcement:
http://www.canon-europe.com/support/consumer_products/products/cameras/digital_slr/eos_1000d.aspx?faqtcmuri=tcm:13-685336&type=faq

We have discovered that some EOS 1000D Digital SLR Cameras may exhibit the following phenomena:

The LCD monitor does not display, the shutter does not release, and the busy indication remains lit in the viewfinder.

The message, “Err99 Shooting is not possible. Turn the power switch to <OFF> and <ON> again or re-install the battery”, appears on the camera’s LCD monitor, and after the above operation is carried out, the LCD monitor displays in a language that is different from the actual language setting.

Helpful Information:

The above phenomena are due to a firmware bug that affects cameras with firmware version 1.0.5 or earlier.
Solution:

Firmware version 1.0.6, that addresses the above phenomena, has been released for the EOS 1000D Digital SLR Camera on 13 October 2009. To prevent the occurrence of these phenomena we recommend users to update their cameras with the latest version of the firmware, which can be downloaded from:

http://web.canon.jp/imaging/eosd/firm-e/eosdigital5/firmware.html

Alternatively you can contact one of our authorized repair facilities if your camera is affected by either of these phenomena. Free repairs for affected cameras will be provided.

For other inquiries about this issue, you can contact our helpdesk.

We offer our most sincere apologies to customers using this product who have been inconvenienced by these issues. Canon will continue to strive to provide our customers with high quality products that they can use with confidence.

So, good luck, guys!

About canonrepair

Ruzsa János. Amatőr fotós, Canon DSLR váz. Amateur photographer. Canon DSLR user.
This entry was posted in 1000d, General topics. Bookmark the permalink.

8 Responses to Canon 1000d – busy message on the display

  1. Helen says:

    I have the busy issues and Canon have told me they can’t help and I should buy a new camera! Can anyone help?

    • canonrepair says:

      Hi Helen,
      unfortunatelly the 1000d can have mainboard issue, and in that case only the Canon workshop could help you, as for the replacement there is a need of the service software. I dont think that anybody has that in Hungary.
      Without that the replacement is useless, as the autofocus data, and a lot of other data will not be adjusted.
      I can check your camera, but: case I can repair it, you will have to pay for repair, case I consider unrepairable, I will give it back free of charge, but in pieces.

  2. Nino says:

    Hi. I have the ‘busy’ problem… Whem I try to took photo at night it sometimes writes busy, it focuses but when I press the button it doesn’t shoot. Do I have to update the firmware?

  3. David Judge says:

    Hello,
    I have just been in touch with Canon Support as I have an eos 1000D that displays the exact issue you describe above: The LCD monitor does not display, the shutter does not release, and the busy indication remains lit in the viewfinder. the LCD will not display anything even when pressing the menu button.
    They have referred me to here http://www.canon.co.uk/support/consumer_products/products/cameras/digital_slr/eos_1000d.aspx?type=important
    There is no mention of this firmware phenomena!
    And inform me that if this was a known issue it would be listed here, and therefore I will be liable for repair costs.

    Any help would be appreciated 🙂

  4. Stan Burns says:

    The speculation here in the repair community in the States is that Canon got hold of or manufactured defective flash ROM that stores the operating system for that camera model (cameras these days are really computers that take pictures) and the software becomes corrupted

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